At XMG we enjoy taking the time to answer a question. Here are answers to some questions that we see on somewhat of a regular basis.
General
My website gets a lot of traffic--will this be a problem?
Not at all. XMG Hosting's server are designed to handle even the most resource-intensive websites. All servers are optimized with load-balancing
features, so no matter how much traffic you get, you and your users will always experience extremely fast load times.
Do you offer custom packages?
We don’t offer any plans that you can set the features and/or limits, however, our plan selection spans the web hosting spectrum.
Why go through the trouble of creating your own custom package when we have affordable pre-set options that have been expertly designed to fit just about any website.
What if I need more space and bandwidth?
One of XMG's main goals is to allow it's users to upgrade or add the features they need at any time. So, if and when there comes a time when you need more
space or bandwidth, you can just login to your account panel and instantly add what you need. No service charges or extra fees will incurr!
What's all this "Web 2.0" stuff about?
The term "web 2.0" surfaced in 2004 and is a generally new phenomena which doesn't claim an exact set of web standards and is fairly open to different
interpretations. For XMG however, we refer to web 2.0 as a complex and evolving ideology that implies the use of cutting edge technologies such as Ruby on Rails,
PHP5, and Ajax to build intelligent and rich internet applications.
We apply this to our web hosting by offering the technologies above and optimizing them for this purpose. But don't be scarred away if your a bit old school,
we're in no way 'exclusive' to "Web 2.0" developers, we offer all the same features as any other web host and much more.
Does XMG Hosting offer a affiliates/referral program?
Technology
Is your network fast and reliable?
Yes, Very! XMG servers are connected to an extremely powerful and fully redundant network (no single point of failure). Our network has over 20 GB/s of
available bandwidth from Tier 1 transit providers.
Do you do backups of my account?
Yes, and we actually mean it!
DYK: If you actually do the math on other major hosting providers who offer 100+GB webspace and promise daily backups, you'll find it's mathematically impossible.
By not overselling our resources and using a expertly planned site-to-server ratio, XMG is able to do FULL nightly backups of your account, as we have 4 sets of hard drives on all servers,
2 for storage and 2 for backups. This is something extremely hard to find in the current hosting market, as current hosting providers sacrifice this
essential feature in order to meet statistical demands.
I need a feature not listed on your website, can you add it?
We sure can! XMG Hosting will install any features per your request from Ruby Gems to PHP modules. As long as it doesn't interfere with other customers or our
current hosting platform. In a case such as that, we'll work with you to get it setup for your account only.
Do you offer Telnet or SSH access?
Yes! XMG Hosting offers Telnet/SSH access to anyone with an XMG Hosting account. Simply request it in your eX-Panel control panel.
Domains
Ordering
What payment types does XMG Hosting accept?
We currently accept Visa, Mastercard, American Express and Paypal.
How long will it take to setup my new account?
Before you're account is created, it will be ran through our various fraud prevention systems. Once authenticated you're account will be created.
This all takes about 5 minutes after you're order is recieved.
However, as though we promise instant account setup, there could be some delays based on the fraud system results and credit card processing.
My order wasn't setup immediately. What should I do?
If you're order was flagged by our fraud prevention systems or there was a problem processing your payment, you could experience a delay in account
setup.
Please
email us if you have any further questions.
Have a question not listed here? Check out our
knowledgebase or
Email Us.